Website Terms of Service

Welcome to redzen.cloud (the “Site”), operated by Red Zen Cloud, LLC, a Delaware limited liability company (“RedZen,” “we,” “us,” or “our”). These Website Terms of Service (these “Terms”) govern your access to and use of the Site. By accessing or using the Site, you agree to these Terms. If you do not agree, do not use the Site.

These Terms apply to public visitors of redzen.cloud and to prospective clients in pre-contract interactions. Once a client signs a Master Services Agreement (LEGAL-001), the terms of that agreement govern the engagement and prevail over these Terms to the extent of any conflict.

1. Eligibility

You must be at least 18 years old to use the Site. If you use the Site on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Purpose of the Site

The Site is an informational and marketing website describing RedZen’s services, case studies, and company information, and provides ways to contact RedZen about a potential engagement. The Site does not itself provide the consulting, design, development, or deployment services described on it. Those services are provided only under a signed Master Services Agreement and Statement of Work.

3. No Offer; No Reliance

Content on the Site is for general informational purposes only. Nothing on the Site is an offer to provide services on any specific terms, a guarantee of any specific outcome, or legal, tax, financial, or other professional advice. Case studies, testimonials, and described outcomes reflect specific engagements and are not guarantees of future results. You should not rely on Site content as the sole basis for any business decision.

4. Intellectual Property

4.1 Ownership

The Site, including all text, graphics, logos, images, code, layout, design, the RedZen mark (the glowing cloud and 3×3 grid mark), the RedZen wordmark, and the tagline “Design. Develop. Deploy.,” is owned by RedZen or its licensors and is protected by U.S. and international copyright, trademark, and other intellectual property laws.

4.2 Limited License

RedZen grants you a limited, non-exclusive, non-transferable, revocable license to access and view the Site for your personal or internal business purposes. No other right is granted.

4.3 Prohibited Uses

You will not:

• copy, reproduce, republish, distribute, or create derivative works from any Site content except as expressly permitted;
• use any RedZen trademark or logo without prior written permission;
• frame, mirror, or scrape the Site;
• use the Site for any unlawful purpose or in any way that could damage, disable, or impair the Site;
• attempt to gain unauthorized access to any portion of the Site or its underlying systems;
• introduce viruses, malware, or other harmful code; or
• use automated means (including bots, scrapers, or crawlers) to access the Site except as permitted by our robots.txt.

4.4 Feedback

If you send RedZen feedback, suggestions, or ideas about the Site or our services, you grant RedZen a perpetual, worldwide, royalty-free license to use that feedback without obligation or compensation to you.

5. Third-Party Links

The Site may contain links to third-party websites or services. Those links are provided for convenience only. RedZen does not control and is not responsible for the content, accuracy, or practices of any third-party site. Accessing third-party sites is at your own risk and subject to their terms.

6. Contact Forms & Communications

6.1 Submissions

If you submit information through a contact form, email link, or scheduling tool on the Site, you authorize RedZen to use that information to respond to you, follow up about a potential engagement, and otherwise communicate with you about RedZen’s services. Information submitted through the Site is handled in accordance with our Privacy Policy.

6.2 Accuracy

You agree to provide accurate and current information in any form or communication. Do not submit anyone else’s personal information without their permission.

6.3 No Confidential Information by Default

Do not send Confidential Information through the Site’s contact forms or by unencrypted email before a Mutual NDA (LEGAL-003) or Master Services Agreement is in place. Information submitted before a signed NDA is not treated as confidential unless RedZen expressly agrees otherwise in writing.

6.4 SMS Messaging

If you provide your phone number and opt in, RedZen may reply to you by SMS text message for customer care purposes only — we respond to individuals who have contacted us first. We do not send marketing, promotional, automated, or recurring messages. Message frequency varies and depends on your interactions with us, and message and data rates may apply. You can opt out at any time by replying STOP, and reply HELP for help. Our SMS program is governed by our SMS Terms & Conditions, and SMS consent and phone numbers are handled as described in our Privacy Policy.

By texting Red Zen Cloud LLC at +13023024872, you agree to receive customer care messages from Red Zen Cloud LLC. Reply STOP to opt-out; Reply HELP for support; Message & data rates may apply; Messaging frequency may vary. Visit https://redzen.cloud/privacy to see our privacy policy and https://redzen.cloud/sms-terms for our Terms of Service.

7. No Warranties

THE SITE AND ALL CONTENT ON IT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. REDZEN DISCLAIMS ALL WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. REDZEN DOES NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT ANY INFORMATION ON THE SITE IS ACCURATE, COMPLETE, OR CURRENT.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, REDZEN AND ITS MANAGERS, MEMBERS, EMPLOYEES, AND CONTRACTORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, LOST REVENUE, LOST DATA, OR COST OF SUBSTITUTE GOODS OR SERVICES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. REDZEN’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS ($100).

The foregoing does not apply to a client engagement governed by a signed Master Services Agreement, which has its own liability provisions.

9. Indemnification

You agree to defend, indemnify, and hold harmless RedZen and its managers, members, employees, and contractors from and against any claims, damages, liabilities, and reasonable costs (including attorneys’ fees) arising out of (a) your use of the Site, (b) your breach of these Terms, or (c) your violation of any law or the rights of any third party.

10. Termination

RedZen may suspend or terminate your access to the Site at any time, with or without notice, for any reason, including violation of these Terms. Sections that by their nature should survive termination will survive.

11. Changes to the Terms

RedZen may update these Terms from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Continued use of the Site after an update constitutes acceptance of the updated Terms.

12. Governing Law & Dispute Resolution

12.1 Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws principles.

12.2 Dispute Resolution

Any dispute arising out of or related to these Terms or your use of the Site will be finally resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before a single arbitrator in Wilmington, Delaware, in English. Either Party may seek injunctive relief in any court of competent jurisdiction notwithstanding this provision.

12.3 No Class Actions

You waive any right to bring claims on a class or representative basis. All claims must be brought individually.

13. Contact

Questions about these Terms can be sent to legal@redzen.cloud.